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Refund Policy

Refund Policy

Thank you for shopping at CLISONG!

We understand that sometimes you might change your mind after placing an order or encounter issues with your purchased items. We want to make sure your shopping experience with us is as seamless as possible. Please read our refund policy carefully to fully understand your rights and options.

1. Order Cancellation Before Shipment
If you decide to cancel your order before it has been shipped, we will process a full refund for the total amount of your purchase.

2. Damaged Products During Shipping
We take great care in packaging your items to ensure they arrive in perfect condition. In the unfortunate event that your product is damaged during shipping, please contact us immediately. We will require clear photographic evidence of the damaged product and its packaging. Upon verification, we will issue a full refund or send a replacement item, based on your preference.

3. Incorrect Product Received
If you receive a product that is different from what you ordered, please contact us immediately. We will investigate the issue and, if confirmed, provide instructions on how to return the incorrect item. Once the item is returned, we will either send you the correct product or issue a full refund, based on your preference.

4. Non-Receipt of Package
If you have not received your package within 90 days after placing your order, please contact us immediately. We will conduct an investigation to locate your package. If it cannot be located within a reasonable timeframe, we will issue a full refund for your purchase.

Additionally, if the tracking number shows no updates for 30 consecutive days, please contact us. We will assess the situation and, depending on the results, either reship your order or provide a refund.

Cases Not Eligible for Refunds
Change of Mind: We do not offer refunds for items if you change your mind after receiving the product.

Incorrect Shipping Address Provided: Please ensure that you provide an accurate shipping address during checkout. We are unable to offer refunds if an incorrect address was provided.

Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve completed these steps and still haven’t received your refund, please contact us at Ings@clisong.com for further assistance.

Contact Us
If you have any questions about our refund policy, please feel free to contact us at Ings@clisong.com. We are here to assist you and ensure a satisfying shopping experience.

CLISONG — Precision in Every Flip.