All CLISONG products are carefully inspected before shipment to ensure product quality and that all accessories are included.
We provide support for:
• Manufacturing defects
• Missing parts caused by packing errors
• Product quality issues
Shipping Issues
If your package is delayed, lost, or unable to clear customs due to reasons beyond your control, we will provide assistance.
If any of the following situations occur:
• The package cannot be delivered due to customs clearance issues
• The package is lost during transportation
• Tracking information has not been updated for more than 30 days
and the issue is not caused by incorrect shipping information provided by the customer, we can provide:
• A refund, or
• A replacement shipment arrangement
Please Note:
We are unable to provide compensation for issues caused by:
• Incorrect or incomplete shipping addresses provided by customers
• Unpaid local customs duties, taxes, or import fees required by the customer's country or region
If you experience any issues after receiving your order, please contact us and provide relevant information so we can assist you as quickly as possible.
Your satisfaction and shopping experience are very important to us.