TheOne G10 Orca

To comply with local customs regulations and reduce the risk of clearance issues, orders shipped to certain destinations may need to be sent in two separate packages.

If this shipping method applies to your destination, please select Two-Package Shipping Service when placing your order.

For affected destinations:

• The handle and blade may be shipped separately.
• Two separate tracking numbers may be provided.
• Each package may arrive at a different time.

Destinations that may require two-package shipping include:

• Australia
• United Kingdom
• Canada
• Certain countries in the Middle East
• Certain countries in the European Union
• Certain countries in ASEAN regions
• Other destinations with specific customs requirements

Shipping methods and requirements may be adjusted according to the latest customs regulations and carrier policies.

Please ensure your shipping information is accurate and select the appropriate shipping method for your destination.

Depending on customs requirements and shipping conditions, we may adjust the shipping method when necessary. We will contact you in advance if any adjustment is required.

Thank you for your understanding and support.

All CLISONG products are carefully inspected before shipment to ensure product quality and that all accessories are included.

We provide support for:

• Manufacturing defects
• Missing parts caused by packing errors
• Product quality issues

Shipping Issues

If your package is delayed, lost, or unable to clear customs due to reasons beyond your control, we will provide assistance.

If any of the following situations occur:

• The package cannot be delivered due to customs clearance issues
• The package is lost during transportation
• Tracking information has not been updated for more than 30 days

and the issue is not caused by incorrect shipping information provided by the customer, we can provide:

• A refund, or
• A replacement shipment arrangement

Please Note:

We are unable to provide compensation for issues caused by:

• Incorrect or incomplete shipping addresses provided by customers
• Unpaid local customs duties, taxes, or import fees required by the customer's country or region

If you experience any issues after receiving your order, please contact us and provide relevant information so we can assist you as quickly as possible.

Your satisfaction and shopping experience are very important to us.

CLISONG is committed to providing reliable balisong trainers and related equipment for enthusiasts worldwide.

Before shipping, each product is carefully inspected to ensure:

• Correct product model
• Complete accessories
• Proper packaging

We carefully select products from trusted manufacturers and work with professional production teams to provide a better flipping experience for both beginners and experienced flippers.

Your satisfaction and trust are our top priorities.